Terms of service
Last Updated: October 5, 2026
Welcome to Peter & Co Pets. These Terms of Service ("Terms") govern your access to and use of petercopets.com, including our website, products, services, and related features.
In these Terms, "Peter & Co Pets," "we," "us," and "our" refer to Peter & Co Pets. "You" and "your" refer to the person accessing or using our website or purchasing our products.
By accessing or using our website, placing an order, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.
These Terms apply to all visitors, customers, and other users of our website.
1. Eligibility and Use of Our Website
By using our website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the involvement and consent of a parent or legal guardian where permitted by applicable law.
You agree to provide accurate, current, and complete information when placing an order or communicating with us.
You are responsible for maintaining the confidentiality of any account information or login credentials associated with your account and for activities conducted through your account.
We reserve the right to refuse service, restrict access, or cancel an account or order where we reasonably believe that these Terms have been violated or that fraudulent, abusive, or unlawful activity has occurred.
2. Our Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on our website are accurate and up to date.
However, actual product colors and appearance may vary depending on your device, screen settings, lighting, photography, or other factors.
Product images are provided for illustrative purposes. Minor variations in appearance, packaging, labeling, or specifications may occur.
We reserve the right to:
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Change product descriptions or specifications
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Update or discontinue products
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Limit the quantity of products available for purchase
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Refuse or restrict orders where permitted by applicable law
We do not guarantee that every product will meet individual preferences or expectations.
3. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the products in your order.
Your order is subject to acceptance and availability. We reserve the right to accept, decline, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraud, payment issues, or other circumstances permitted by law.
Once your order has been accepted, you will normally receive an order confirmation by email.
If we cancel or are unable to fulfill an order after payment has been received, we will refund the amount paid for the affected order or item using the original payment method, subject to applicable law.
Please review your order carefully before completing your purchase. Once an order has entered processing or fulfillment, we may not be able to accommodate cancellation or address changes.
Returns, refunds, and replacements are handled according to our Refund & Return Policy.
4. Pricing and Payment
All prices displayed on our website are subject to change without notice.
The price applicable to your purchase is the price displayed at the time your order is placed, unless there is an obvious pricing or technical error.
Prices may or may not include applicable taxes, duties, customs charges, or shipping fees depending on your location and the information displayed during checkout.
You are responsible for providing accurate billing and payment information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
We reserve the right to refuse or cancel transactions where we reasonably suspect unauthorized activity, fraud, abuse, or other unlawful activity.
5. Promotions and Discounts
From time to time, Peter & Co Pets may offer discounts, promotional codes, special offers, or other promotions.
Promotions may be subject to additional terms and conditions, including expiration dates, product exclusions, minimum purchase requirements, or limits on use.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to modify or cancel a promotion where permitted by law.
6. Shipping and Delivery
We aim to process and ship orders within the processing timeframe stated on our website or during checkout.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
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Shipping carrier delays
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Customs processing
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Weather or natural events
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Holidays
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Incorrect or incomplete shipping information
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International shipping restrictions
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Other events beyond our reasonable control
Customers are responsible for providing accurate shipping information at checkout.
Where applicable, customers may also be responsible for customs duties, import taxes, or other charges imposed by their destination country.
For more information, please review our Shipping Policy.
7. Returns, Refunds and Replacements
Our returns, refunds, and replacement procedures are explained in our Refund & Return Policy.
If an item arrives damaged, defective, incorrect, or significantly different from its description, please contact us within the timeframe specified in our Refund & Return Policy.
We may request photographs, videos, order information, or other reasonable evidence to evaluate a claim.
Please do not return an item without contacting us first and receiving return instructions where required.
8. Intellectual Property
All content on petercopets.com, including but not limited to our:
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Brand name
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Logo
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Product descriptions
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Text
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Graphics
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Images
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Videos
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Website design
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Product collections
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Marketing materials
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Original content
is owned by or licensed to Peter & Co Pets and is protected by applicable intellectual property laws.
You may access and use our website for personal and lawful purposes.
You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit our website content without our prior written permission, except where permitted by law.
9. Customer Reviews and Feedback
If you submit a review, testimonial, photograph, comment, suggestion, or other content to Peter & Co Pets ("Feedback"), you confirm that:
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The content is truthful to the best of your knowledge.
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You have the right to submit the content.
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The content does not violate the rights of another person or business.
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The content does not contain unlawful, defamatory, threatening, abusive, obscene, or misleading material.
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The content does not contain malicious software or harmful code.
By submitting Feedback, you grant Peter & Co Pets a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that Feedback for legitimate business purposes, including marketing and promotional purposes.
We may remove or decline to publish Feedback that we believe violates these Terms or is otherwise inappropriate.
We do not guarantee that all Feedback submitted will be published.
10. Third-Party Services and Links
Our website may contain links, applications, payment services, social media features, or other services provided by third parties.
Third-party services are governed by their own terms and privacy policies.
Peter & Co Pets does not control and is not responsible for the content, availability, security, privacy practices, or performance of third-party websites or services.
You use third-party services at your own discretion and risk.
11. Shopify
Our online store is powered by Shopify, which provides the technology and infrastructure that allows us to operate our online store.
However, purchases made through petercopets.com are transactions between you and Peter & Co Pets.
Shopify is not responsible for the products we sell, our fulfilment obligations, our customer service, our Refund & Return Policy, or disputes arising directly between you and Peter & Co Pets.
12. Prohibited Activities
You agree not to use our website or services:
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For any unlawful purpose
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To commit fraud or facilitate fraudulent activity
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To impersonate another person or business
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To provide false or misleading information
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To interfere with the security or operation of our website
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To introduce viruses, malware, or other harmful code
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To attempt to gain unauthorized access to our systems or accounts
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To scrape, copy, or systematically collect website content without our permission
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To interfere with another customer's use of our website
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To violate the intellectual property or privacy rights of others
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To use our website for spam, phishing, or other malicious activities
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To resell or commercially exploit our services or website content without our permission
We reserve the right to suspend or terminate access to our website where we reasonably believe that these Terms have been violated.
13. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other content.
We reserve the right to correct errors, update information, cancel affected orders, or make changes to our website where permitted by law.
If an order is affected by an obvious pricing or product information error, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund where required.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.
We do not guarantee that:
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Our website will always be available or uninterrupted
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Our website will always be error-free or secure
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All website information will always be complete or current
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Products will meet every individual preference or expectation
Nothing in these Terms excludes or limits any warranty, right, or consumer protection that cannot legally be excluded or limited under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Peter & Co Pets and its owners, employees, contractors, service providers, and business partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including loss of profits, revenue, data, or business opportunities.
Our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Peter & Co Pets and its owners, employees, contractors, service providers, and business partners from claims, losses, liabilities, damages, and reasonable expenses arising from:
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Your violation of these Terms
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Your unlawful use of our website or services
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Your violation of another person's rights
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Information or content you submit to us that violates these Terms or applicable law
This provision applies only to the extent permitted by applicable law.
17. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, protect, and share personal information.
Please review our Privacy Policy before using our website or placing an order.
18. Termination
We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our services.
You may stop using our website at any time.
Any provisions of these Terms that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, privacy, limitations of liability, indemnification, and dispute-related matters.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
20. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision in the future.
21. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Peter & Co Pets regarding your use of our website and services.
If there is a conflict between these Terms and another policy, the applicable policy will govern the specific subject matter addressed by that policy, unless otherwise required by law.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Governing Law
These Terms will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Peter & Co Pets is legally established, except where applicable consumer protection laws provide you with additional rights that cannot legally be excluded.
Nothing in these Terms is intended to deprive you of any mandatory consumer rights or protections available to you under the laws applicable to your place of residence.
24. Contact Us
If you have questions about these Terms of Service, please contact us:
Peter & Co Pets
Website: petercopets.com
Email: support@petercopets.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Thank you for choosing Peter & Co Pets.