Shipping policy

Last Updated: October 5, 2026

Thank you for shopping with Peter & Co Pets. We are committed to making your shopping experience as smooth and transparent as possible.

Please review the information below regarding order processing, shipping, delivery times, and international orders.

1. Order Processing

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare your order for shipment. Processing times do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

2. Shipping & Delivery Times

Our estimated delivery time is generally 7–14 business days after your order has been processed and shipped.

Delivery times may vary depending on:

Your location
Shipping carrier
Customs processing
Local delivery services
Public holidays
Weather conditions
High shipping volumes
Other circumstances outside our reasonable control

Please note that delivery timeframes are estimates and are not guaranteed delivery dates.

International orders may occasionally take longer than the estimated timeframe due to customs clearance or local delivery conditions.

3. Tracking Information

Once your order has been shipped, we will provide a tracking number by email, where tracking is available for your shipment.

You can use the tracking information to monitor the progress of your package.

Please allow some time for tracking information to become active after your order has been dispatched, as updates may not appear immediately.

4. International Shipping

Peter & Co Pets may ship orders to customers in different countries and regions.

International shipments may be subject to customs clearance procedures, import duties, taxes, tariffs, or other charges imposed by the destination country.

Customs Duties and Import Taxes

Unless otherwise stated at checkout, customs duties, import taxes, VAT/GST, tariffs, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer.

These charges are determined by the customs authorities or applicable carrier in the destination country and are outside the control of Peter & Co Pets.

Customers are responsible for providing any information required for customs clearance and for paying applicable charges when required.

Customs-related charges can vary depending on the destination, product classification, declared value, and local regulations.

5. Shipping Delays

Although we work with our shipping and fulfilment partners to deliver orders as efficiently as possible, we cannot guarantee delivery by a specific date.

Delays may occur because of:

Customs inspections or clearance
Shipping carrier delays
Severe weather
Public holidays
High order volumes
Transportation disruptions
Incorrect or incomplete delivery information
Other events beyond our reasonable control

If your package is delayed, please use the tracking information provided or contact us for assistance.

6. Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

Peter & Co Pets is not responsible for delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@petercopets.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

7. Lost or Undelivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, your building's reception area, or the local carrier.

If you are still unable to locate the package, please contact us at support@petercopets.com and provide your order number and tracking information so that we can assist you.

For packages delayed or lost while in transit, we may need to work with the shipping carrier or fulfilment provider to investigate the shipment.

8. Delivery Issues

If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos of the item and packaging where applicable.

For more information, please see our Refund & Return Policy.

9. Shipping Restrictions

Shipping availability may vary depending on the destination and the shipping services available at the time of purchase.

Certain countries or regions may have restrictions on particular products or shipping methods. If a destination cannot be serviced, we may need to cancel and refund the affected order.

International shipping requirements and restrictions can change, so shipping availability may be updated from time to time.