Privacy policy

Last Updated: October 5, 2026

At Peter & Co Pets, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop on petercopets.com.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Peter & Co Pets, we may collect certain information that helps us provide our services and process your orders.

Information You Provide to Us

Depending on how you interact with our website, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction details

  • Products purchased or added to your cart

  • Information you provide when contacting customer support

  • Reviews, feedback, or other information you voluntarily submit

  • Account information, if you create an account

Payment Information

When you make a purchase, payment information is processed through our payment providers.

We may receive information such as payment confirmation, transaction details, and the payment method used. We generally do not have access to your complete credit or debit card number.

Payment information is handled by third-party payment processors in accordance with their own privacy policies and security practices.

Information Collected Automatically

When you visit petercopets.com, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and links clicked

  • Referring website

  • Approximate location information

  • Date and time of visits

  • Information about how you interact with our website

We may collect this information through cookies and similar technologies.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit a review, or otherwise provide information to us.

  • Automatically when you browse or interact with our website.

  • Through Shopify and other service providers that help us operate our store.

  • Through payment processors, shipping and fulfilment providers, advertising platforms, analytics services, and other business partners.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Process payments and transactions

  • Arrange shipping and delivery

  • Provide customer service and respond to inquiries

  • Send order confirmations, shipping updates, and other service-related communications

  • Manage customer accounts, where applicable

  • Process returns, refunds, and replacements

  • Improve our website, products, services, and customer experience

  • Understand how customers use our website

  • Personalize your shopping experience

  • Send promotional emails or other marketing communications where permitted by law

  • Display relevant advertising and measure advertising performance

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Protect the security of our website and customers

  • Comply with applicable laws and legal obligations

We will only use your personal information for purposes that are reasonably connected to operating and improving our business and providing services to you.

4. Cookies and Similar Technologies

Peter & Co Pets and our service providers may use cookies, pixels, tags, and similar technologies to help our website function properly and to understand how visitors use our website.

These technologies may be used to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Understand website traffic and usage

  • Improve website performance

  • Measure advertising effectiveness

  • Provide more relevant advertisements

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell your personal information as a standalone product.

We may share personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website and process customer orders.

Shopify may collect and process information about your use of our store in accordance with its own privacy policies.

Payment Providers

We may share information necessary to process your payment with payment service providers.

Shipping and Fulfilment Providers

We may provide your name, shipping address, contact information, and order details to shipping, fulfilment, and delivery providers so that your order can be processed and delivered.

Service Providers

We may use third-party providers for services such as:

  • Website hosting and technology

  • Customer support

  • Email communications

  • Analytics

  • Marketing and advertising

  • Fraud prevention

  • Order fulfilment

  • Shipping and delivery

These providers may access personal information only as reasonably necessary to provide services to us.

Legal Requirements

We may disclose personal information if we believe it is necessary to:

  • Comply with applicable laws or legal obligations

  • Respond to lawful requests from government authorities

  • Protect our rights, property, or safety

  • Investigate fraud or other unlawful activity

  • Enforce our terms, policies, or agreements

We may also disclose information as part of a business transaction, such as a merger, acquisition, restructuring, or sale of business assets.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or other services.

If you choose to visit or use a third-party service, that service's own privacy policy and terms will apply. Peter & Co Pets is not responsible for the privacy or security practices of third-party websites or services that we do not control.

7. Marketing Communications

With your consent where required by applicable law, we may send you promotional emails about products, offers, promotions, or other information relating to Peter & Co Pets.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send you important non-promotional communications relating to your orders, purchases, account, or customer-service requests.

8. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide our services

  • Maintain business and financial records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting, tax, and regulatory obligations

  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Children's Privacy

Our website and services are not intended for children who are under the minimum age permitted to use online services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@petercopets.com.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to applicable legal exceptions

  • Request a copy of certain personal information

  • Object to or restrict certain processing of your personal information

  • Withdraw consent where we rely on consent to process your information

  • Opts out of certain marketing communications

  • Exercise other rights provided under applicable privacy laws

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized access.

Your privacy rights may vary depending on your location and applicable law.

12. International Customers and Data Transfers

Peter & Co Pets serves customers in different countries. As a result, your personal information may be processed, stored, or transferred in countries other than the country in which you live.

These countries may have different data protection laws from those in your country.

Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically so that you remain informed about how we handle your personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Peter & Co Pets
Website: petercopets.com
Email: support@petercopets.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

We value your trust and are committed to handling your personal information responsibly and transparently.

Peter & Co Pets