Shipping & Handling

Thank you for shopping with Peter & Co Pets 🐾

We are committed to processing your order efficiently and getting your pet products to you as quickly as possible.

Processing Time

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, where available.

Shipping & Delivery Time

We currently offer FREE standard shipping on all orders.

After your order has been processed and shipped, delivery usually takes 7–14 business days, depending on your location and local delivery services.

Please note that delivery times are estimates and are not guaranteed delivery dates.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking number, where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

Shipping Delays

While we work with our shipping and fulfilment partners to deliver orders as efficiently as possible, delays may occasionally occur due to:

Customs processing
Shipping carrier delays
Public holidays
Weather conditions
High shipping volumes
Other circumstances beyond our reasonable control

International orders may occasionally take longer than the estimated delivery timeframe.

Customs & Import Charges

For international orders, your country may charge customs duties, import taxes, VAT/GST, tariffs, or other fees.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country's customs authorities or carrier.