FAQ

How can I contact you?

You can contact us anytime support@petercopets.com. Our support team will respond as soon as possible, usually within 24-48 business hours.

Where do you ship to?

We currently ship to many countries worldwide including the United States, Canada, United Kingdom, Australia, and New Zealand.

What is your shipping policy?

To learn more about our shipping process, delivery times, and tracking information, please visit our Shipping & Handling page.

How long does shipping take?
Orders are processed within 1–4 business days. Delivery usually takes 7–14 business days depending on your location.

Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email with your tracking number so you can monitor your package.

What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us immediately with photos of the item and we will assist you with a replacement or refund.

Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placing them. After that, the order may already be processed for shipping.

Do you offer refunds?
Yes. If you are not satisfied with your purchase, please email support@petercopets.com and we will help resolve the issue according to our Return & Refund Policy.

Do you offer free shipping?
Yes! We currently offer FREE shipping on all orders.