Refund policy
At Peter & Co Pets, we want you and your pets to love every purchase.
Return Eligibility
We accept returns or replacements for items that arrive damaged, defective, incorrect, or significantly different from the description within 7 days of delivery.
To qualify for a return or refund:
• The item must be unused and in its original condition
• All original packaging, accessories, and contents must be included
• Clear photos or videos of the item and packaging must be provided
• Proof of purchase may be required
Items returned damaged, heavily used, altered, or incomplete may not qualify for a refund or replacement.
How to Request a Return
To request a return, please contact us at:
Please include:
• Your order number
• A description of the issue
• Clear photos or videos of the item received
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can review the issue and make it right.
Non-Refundable Situations
We do not offer refunds or returns for:
• Change of mind
• Normal wear and tear
• Accidental or customer-caused damage after delivery
• Incorrect shipping information provided by the customer
• Shipping delays caused by carriers
• Used items or items not returned in original condition and packaging
• Sale items or gift cards
Refund Process
Once your request is reviewed and approved, refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Shipping fees are non-refundable unless the item received was damaged or incorrect.
Contact
For questions regarding returns or refunds, please contact:
At Peter & Co Pets, we care about delivering quality products for you and your pets.
Returns
We accept returns or replacements for items that arrive damaged, defective, or incorrect within 7 days of delivery.
To request a return or replacement, please contact us with clear photos or videos showing:
• The item received
• Original packaging
• Shipping label (if applicable)
Return Conditions
To be eligible for a return or refund:
• Items must be unused, unwashed, and in original condition
• All original packaging, accessories, and contents must be included
• Return requests must be submitted within 7 days of delivery
Items returned damaged, heavily used, altered, or incomplete may not qualify for a refund or replacement.
Non-Refundable Items
We do not accept returns or refunds for:
• Change of mind
• Normal wear and tear
• Accidental or customer-caused damage
• Incorrect shipping information provided by the customer
• Shipping delays caused by carriers
• Items not returned in their original condition and packaging
Refund Processing
Once your return request is reviewed and approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping fees are non-refundable unless the item received was incorrect or defective.
Contact
For questions regarding returns, refunds, or orders, please contact us:
Email: support@petercopets.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)