Refund policy

At Peter & Co Pets, we want you and your pets to be happy with every purchase. If there is an issue with your order, we are here to help.

Returns & Replacements

We accept requests for returns or replacements when an item arrives damaged, defective, incorrect, or significantly different from its description, provided that you contact us within 7 days of delivery.

To be eligible for a return or replacement:

The item must be unused, unwashed, and in its original condition.
The original packaging, accessories, and included contents must be intact.
You must provide clear photos or videos showing the item and, where applicable, its packaging and shipping label.
Proof of purchase or your order number may be required.

Items that have been heavily used, altered, damaged after delivery, or returned incomplete may not qualify for a refund or replacement.

How to Request a Return or Replacement

Please contact us at support@petercopets.com within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos or videos of the item received
Photos of the original packaging and shipping label, if applicable

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or significantly different from the product description, contact us promptly so we can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement or refund.

Non-Refundable Situations

We generally do not offer refunds or returns for:

Change of mind or personal preference
Normal wear and tear
Damage caused by misuse, improper handling, or accidents after delivery
Incorrect shipping information provided by the customer
Delays caused by shipping carriers after the order has been dispatched
Items that have been used, altered, or returned in an incomplete or significantly different condition
Gift cards, where applicable

Refunds

Once your return or refund request has been reviewed and approved, any approved refund will be issued to the original payment method used for the purchase.

Please allow several business days for your bank or payment provider to process and reflect the refund. Processing times may vary depending on the payment provider.

Shipping fees are generally non-refundable, unless the item received was damaged, defective, incorrect, or significantly different from its description.